The strata you build has a significant impact on your day-to-day living. The ease of your living arrangements depends on the reliability of your strata management. A manager that is knowledgeable and efficient is a valuable asset to have on your side. Having a strata that is well managed ensures that your environs are kept at their best for comfortable, stress-free living. To accomplish this goal, an owners’ corporation must take great care in the choice they make when selecting a strata manager. This choice could very well be the make or break of your corporation.
Taking into account the significant role your strata manager will play in the operation of your building; you must keep in mind the various qualities that make a good manager. You should look out for such aspects as:
Professionalism
Your strata manager should be a well-rounded professional in all things. They are in charge of the well being of the community so their interactions with the community must be cordial and well-meaning. The start-up manager must not only have effective communication skills but also high customer service standards. Time management counts. They must always be on time, not just to meetings but also in dealing with issues that are brought forth to them.
Experience
Experience is a valuable trait. A strata manager’s experience gives them the ability to deal with issues in the most effective manner. Experience also enables the manager to adapt and adjust as needed in order to cater to the strata’s specific needs, which may differ from other strata. Knowing what to expect and how to deal with unusual situations gives the strata manager an edge when it comes to seamless transition between corporations. This experience also gives the manager better insight into what works best for a particular owners’ corporation based on their stated goals.
Accountability
A good structure manager will be able to account for all his actions. The managers are tasked with the handling of a wide variety of sensitive concerns; therefore, they have to be open and trustworthy in order to execute their duties well. The manager that is able to account freely and openly for what he does is better able to build a strong relationship with the owners’ corporation as well as members of the community than one who is closed off. Being accountable denotes trustworthiness that people respond to and reciprocate.
Listening and Response
A strata manager must have good listening skills. Usually, members of the community will come to them with a wide variety of concerns that they might have about their neighbourhood. Keen listening must be brought into play in order to enable the manager to better tackle the issues brought to them. These good listening skills must be accompanied by quick response times. Issues and concerns that are settled within reasonable frames of time rarely escalate and evolve into larger problems. This ensures that everyone is comfortable and happy in the assurance that his or her concerns are being heard and taken into account.
With these qualities in place, the choice an owners’ corporation makes in their strata management becomes clear cut and indisputable. In the end, a better working and living environment is established that results in a peaceful, contented and serene atmosphere.
